Terms of service

Terms of Service

Last updated: October 2026

Welcome to WinniesWoofBites. By using our website or placing an order with us, you agree to the terms set out below.

1. About WinniesWoofBites

WinniesWoofBites is an online retailer selling dog treats, chews and related products.

All products are intended for dogs and should be used in accordance with the feeding guidance provided with each product.

2. Products

We aim to ensure that all product descriptions, photographs and information on our website are accurate.

As our treats are natural products, individual treats may naturally vary in size, shape, colour, texture and appearance. These natural variations are not considered defects.

Product photographs are for illustration purposes and the actual product may vary slightly.

3. Product Availability

All products are subject to availability. If an item becomes unavailable after you have placed an order, we will contact you and, where appropriate, offer a suitable alternative or refund the unavailable item.

4. Orders

When you place an order through our website, you are making an offer to purchase the products selected.

Once your order has been received, you will receive an order confirmation. We reserve the right to refuse or cancel an order where necessary, including where a product is unavailable or there has been an obvious pricing or listing error.

5. Pricing and Payment

All prices displayed on our website are in GBP (£).

Prices may change from time to time, but any changes will not affect orders that have already been accepted.

Payment must be completed at the time of ordering using the payment methods available at checkout.

6. Delivery

We aim to dispatch orders within the timeframe stated on our website.

Delivery times may vary depending on the delivery service used and circumstances outside our control.

Customers are responsible for providing a correct and complete delivery address when placing an order.

7. Treat Safety and Feeding

Dog treats should always be given responsibly and in accordance with the feeding guidance provided.

Always supervise your dog when giving them treats or chews and ensure fresh, clean drinking water is available.

Treats should be fed as part of a balanced diet and should be appropriate for your dog's size, age and chewing ability.

If you are unsure whether a particular treat is suitable for your dog, please speak to your vet before feeding it.

8. Allergies and Dietary Requirements

Our products may contain different animal proteins and ingredients.

Customers are responsible for checking the product information before ordering and feeding. If your dog has a known allergy, intolerance or specific dietary requirement, please check the ingredients carefully and seek veterinary advice where appropriate.

We do not guarantee that any product is suitable for a particular allergy or medical condition unless specifically stated.

9. Returns and Refunds

Our returns and refund arrangements are set out in our Returns & Refund Policy.

Due to the nature of food products, opened or used treats cannot generally be returned for hygiene and food-safety reasons.

If you receive an incorrect or damaged order, please contact us as soon as possible so we can help resolve the issue.

10. Website Use

You agree to use our website lawfully and not to misuse, disrupt or attempt to gain unauthorised access to any part of the website.

All content on the WinniesWoofBites website, including photographs, branding, logos, text and graphics, belongs to WinniesWoofBites or is used with permission and must not be copied or reproduced without permission.

11. Website Information

We make reasonable efforts to ensure that information on our website is accurate and up to date. However, we cannot guarantee that the website will always be free from errors or that it will always be available.

12. Limitation of Liability

Nothing in these Terms of Service affects your statutory rights as a consumer.

To the extent permitted by law, WinniesWoofBites will not be responsible for losses resulting from circumstances outside our reasonable control.

13. Changes to These Terms

We may update these Terms of Service from time to time. Any updated terms will be posted on this page with the relevant updated date.

14. Contact Us

If you have any questions about these Terms of Service, an order or our products, please contact:

WinniesWoofBites
Email: winnieswoofbites@outlook.com

15. Governing Law

These Terms of Service are governed by the laws of England and Wales.