Refund policy

Returns & Refund Policy

At WinniesWoofBites, we want you and your dog to be happy with your order. If there is an issue with your purchase, please get in touch and we'll do our best to help.

Returns

Due to the nature of our products, we are unable to accept returns of opened or used dog treats for hygiene and food-safety reasons.

If you change your mind about an unopened product, please contact us as soon as possible. The item must be unused, unopened and in its original packaging.

Damaged or Incorrect Orders

If your order arrives damaged, or you have received the wrong item, please contact us within 48 hours of delivery.

Please provide your order number and, where possible, photographs of the packaging and product. We will assess the issue and, where appropriate, arrange a replacement or refund.

Refunds

If your refund is approved, we will refund the relevant amount to your original payment method.

Please allow a reasonable amount of time for the refund to appear in your account, depending on your bank or payment provider.

Treats and Natural Products

Our treats are natural products, so size, shape, colour and texture can naturally vary between pieces. This is not considered a fault and we cannot guarantee that individual treats will look identical to photographs shown on our website.

Incorrect Information

Please make sure your delivery address and order details are correct before completing your purchase. WinniesWoofBites cannot be held responsible for orders delivered to an address entered incorrectly by the customer.

Contact Us

If you have any questions about an order, return or refund, please contact us through our Contact Us page or email us at winnieswoofbites@outlook.com.

WinniesWoofBites reserves the right to assess each return or refund request individually.